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How You Can Help Us

 

Be on time for your appointment and tell us if you need to cancel your appointment. We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

 

North Yorkshire Connect

 

North Yorkshire Connect is our community directory for North Yorkshire. It offers local information from community and voluntary organisations that can provide advice and support. It also lists activities and things to do. Please follow the link for more information:

www.northyorkshireconnect.org.uk

 

Comments and Complaints

 

Any comment and suggestion is welcome. You may use our suggestions box in the waiting room. If you wish to make a formal complaint, please see the complaints precedure under our documents.

 

Confidentiality

 

Confidentiality is of utmost importance to all of us at the practice. Only doctors and authorized staff have access to your healthcare data. If you wish to see information held about you please contact the Practice Manager.

 

Chaperone Policy

 

It is our policy to offer you a chaperone. If you would like to have a chaperone present in your consultation with the doctor or the nurse then please ask. A suitable qualified member of staff can be asked to be a chaperone or you are also welcome to bring a friend or relative with you.

 

 

Esk Valley Lifeline

 

This local charity provides medical equipment not normally supplied by the NHS. The two surgeries are supportive of this work and are very grateful to local people for their generous donations.

 

 

 

 

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